Avaya IP Office Contact Center
The Avaya IP Office Contact Center is suitable for small and mid-sized businesses, offering an affordable and powerful solution for your business needs. Start small and go big as your company grows. While this system allows users to use multiple channels (voice, e-mail, and web chat) simultaneously, you can also start off with one channel and add others as your needs grow. This multi-channel functionality allows the customer to reach you in whichever medium they are most comfortable.
The Avaya IP Office Contact Center is ideal for use in conjunction with Avaya IP Office Software, offering the following key features:
- Monitor the goings on of your employee-customer interactions in real time
- Record phone calls with the click of a button
- Assist customers with employees in various site locations
- Respond to customer calls efficiently and with urgency
Show your customers that you care about their time and invest in the Avaya IP Office Contact Center system today. Don’t waste an opportunity by putting customers on hold for lengthy periods – instead, use the spare time afforded you by the Avaya IP Office Contact Center to build solid customer relationships that will increase satisfaction – and your profits.
Xima Chronicall
The Xima Chronicall application allows you to effortlessly track and record each call from start to finish. Calls are automatically recorded and stored for future review. Files are compressed into a high-quality format so as not to sacrifice clarity while maximizing available storage space. All recordings are available for easy downloading and emailing. Chronicall is as simple or as complicated as you need it to be, offering high volumes of detailed information that is easily visible but doesn’t get in the way of basic functionality. Below are some additional features Xima Chronicall has to offer you and your business.
- Standard Reports and Custom Reports: create simple or detailed reports with just a few clicks
- Cradle to Grave: view when calls were queued, on hold, ringing, transferred, or otherwise in use
- Realtime Module: see your user’s activity unfold without delay
- Agent Dashboard: eliminate the need for web browser dependency via non-distracting widgets and pop-up notifications that aid in overall productivity
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